Resume

Learning & Development isn't just my profession. It is my passion!

Learning Architect / Contract Instructional Designer

July 2017 - Present

Analyzes key deep learning and data analytics and applications, understanding and analyzing the interplay of hardware, software architectures and ensures all course content aligns with companies’ business goals
Architecting and developing new learning tools for optimum skills and knowledge retention
Collaborates with stakeholders and SMEs to gather an in depth understanding of the data sets used for existing products to develop a plan for implementing machine learning techniques for the already imagined feature concepts and creating new features
Coordinates and reviews the work of editors and freelance writers for online content inclusion
Participates in discussions related to vision casting, needs analysis and makes recommendations that reflect creative solutions to customer needs and business operational goals

Sept 2009 - June 2017

Collaborated with Executive Management to design, develop, implement and evaluate the Leadership Academy, improving the leadership quality on Cruise Private Destination Islands in the Bahamas and established a succession plan to grow promotional candidates from within the company
Evaluated the Contact Center’s business needs and designed, developed, implemented the Contact Center’s New Hire Training Program that was later converted to computer-based training and virtual training
Designed, developed, and implemented the Onboarding Program for Executives, Directors, Managers and Frontline Employees, stressing company values, branding and future vision casting

Nov 2005 -Sept 2009

Initiated a task force to improve the air travel experience for persons with disabilities, designed, developed and delivered ‘Customers with Disabilities’ sensitivity training which won national award recognition
Developed training materials for international document fraud training in conjunction with US Immigrations, US Customs laws, SAS 70 and OSHA compliance
Collaborated to identify high potential, top performing employees and designed career ladders and other formal career development vehicles for Ground Operations employees desiring promotable career paths utilizing the Lominger Leadership Architect Competency model
Collaborated with Technical Writers, Programmers, Instructors, and Consultants to create embedded courses for Epicor's award-winning Epicor 9 software, writing courses in XML for DITA and XMetaL eLearning authoring software, earning an average excellence rating of 98% out of 100% which measured on-time delivery, content, style, and standards
Developed an evaluation standard for all courses created by the team of Education Specialists, ensuring that each course contained a goal, measurable objectives, manufacturing-appropriate examples and workshops, and a consistent story line that would thread throughout the entire course